Frequently Asked Questions

Do I still need ProtectYour.Tech if I already have a manufacturer�s warranty? Are cosmetic damages covered? Does it matter where I bought my product? Who is ProtectYour.Tech designed for? How do I renew my ProtectYour.Tech cover? Where can I find my policy number? What happens if my product can�t be repaired? How do I request a repair? Still have questions? Q: Do I still need ProtectYour.Tech if I already have a manufacturer�s warranty? A: While you may get 12 months of coverage with your manufacturer�s warranty � which covers you for mechanical breakdowns � you won�t be covered during those 12 months for cracked screens, liquid damage, accidental damage or theft. Even extended warranties generally don�t cover these events. We cover all of them as standard.    Q: Are cosmetic damages covered? A: We only cover damage if it stops the normal functioning of your item. Cracked screens are covered, but if your item has only suffered a scratch or dent, and still works as expected, then we will not repair or replace it.    Q: Does it matter where I bought my product? A: Manufacturer, network provider or retail store (high street or online). If refurbished, your item must have been purchased directly from a manufacturer or network provider or our approved retailer list.    Q: Who is ProtectYour.Tech designed for? A: ProtectYour.Tech is designed for anyone and everyone who wants to cover the costs of repair or replacement should their device breakdown, be damaged, lost or stolen. All insurance policies have an excess and limitations and exclusions apply.    Q: How do I renew my ProtectYour.Tech cover? A: To make sure you have continuous cover we will automatically renew your policy each month unless you advise us otherwise and your monthly premium will be collected by the method chosen by you at the time of the initial purchase.    Q: Where can I find my policy number? A: You'll find your plan or policy number on your documents. It's usually located on the right-hand side. You will have received an email from us confirming your purchase which also contains your policy number. If you don�t have these to hand you can view/download your policy documents online in My Account.    Q: What happens if my product can�t be repaired? A: If we decide your appliance or gadget is beyond repair, we'll replace it with one that has the same or similar specifications. Don�t worry, if we were recently unable to fix your appliance, we�ll be in touch shortly to let you know what the next steps are but please be aware that we�re experiencing some delays processing replacements due to the impact the Coronavirus has had on demand.    Q: How do I request a repair? A: You can book a repair by logging into My Account. In most cases, we'll approve your repair immediately.    Q: Still have questions? A: If you still have questions simply call one of our dedicated team members on 0161 8833183